Privacy and Personal Data Processing Policy

1. Data We Collect

When you use the feedback form on our Website, we may request the following personal data:

We may also automatically collect certain technical information (for example, IP address and browser type) via cookies in accordance with our cookie policy.

REGAGRO uses cookies and similar technologies (collectively, "cookies") on the Website.

The Website uses cookies only to the minimum extent necessary. We do not use cookies for targeted advertising. We use only the following categories:

1. Strictly necessary (technical) cookies:

Purpose: these cookies are necessary for the Website to function and cannot be switched off in our systems. They are set only in response to actions taken by you, such as setting privacy preferences, logging in, or filling in forms. For example, such cookies may be used to store your consent status or to balance server load.

Retention period: session cookies (deleted when the browser is closed) or up to 1 year (to remember your cookie settings choice).

Legal basis: your consent (Article 6 PDPL), provided through our cookie consent banner. These cookies are critical for Website operation, and without them some functions may be unavailable.

2. Analytics (statistical) cookies:

Purpose: we use services such as Google Analytics (or similar) to understand how visitors interact with the Website: which pages are popular and from which countries users come. This data helps us improve Website navigation and content.

Important: we have configured data collection to maximize IP anonymization (IP anonymization function enabled) and not transfer data for Google advertising features.

3. Legal basis: your consent (Article 6 PDPL). Processing is based on your consent obtained in accordance with Article 6 PDPL.

You can also control and/or delete cookies at your discretion through your browser settings. You may delete all cookies already stored on your device and configure most browsers to prevent cookies from being placed.

• Name
• Phone number
• WhatsApp number (may be the same as your phone number)
• Email address

2. Purposes and Legal Bases for Processing

We process your personal data solely for the following purposes:

To communicate with you: the data you provide in the form (name, phone number, email address) is used only to contact you and respond to your request or inquiry.

Legal basis for processing: processing your data for communication purposes is based on your consent obtained in accordance with Article 6 PDPL. Consent is provided by checking the checkbox and submitting the form. You have the right to withdraw your consent at any time.

3. Data Retention

We retain your personal data only for as long as necessary to achieve the purpose for which it was collected (responding to your request), or for the period required by applicable law. After that, the data will be securely deleted or anonymized.

4. Disclosure to Third Parties

We do not sell, transfer, or disclose your personal data to third parties for marketing purposes.

Your data may be accessed only by authorized REGAGRO personnel and trusted service providers (for example, hosting providers and analytics services) acting on our behalf under our instructions and in compliance with PDPL requirements. We conclude required confidentiality and data processing agreements (Data Processing Agreements) with such providers.

5. Cross-Border Data Transfers

By providing your personal data, you agree that it may be transferred to and processed on servers located outside the United Arab Emirates, including in the European Union and the Russian Federation, where our trusted partners (hosting providers, analytics services, and email service providers) are located.

If the destination country does not ensure an adequate level of data protection recognized under applicable UAE law, REGAGRO applies appropriate safeguards to protect your privacy, including:

You may request additional information from us at any time about the safeguards applied and the specific countries where your data is processed. For this purpose, please use the contacts listed in the "Contact Information" section of this Policy.

• Entering into standard contractual clauses with data recipients that require security and confidentiality measures equivalent to UAE Federal Decree-Law No. 45 of 2021 (PDPL).
• Obtaining your explicit consent for such transfer where required by law or where other safeguards cannot be provided.

6. Your Rights

Under PDPL, you have the following rights in relation to your personal data:

To exercise your rights, please contact REGAGRO using the contacts below.

• Right of access: you may request confirmation whether your data is being processed and obtain access to such data.
• Right to rectification: you may request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): you may request deletion of your data where there are no longer legal grounds for processing.
• Right to restriction of processing: you may request restriction of processing in certain cases.
• Right to data portability: you may obtain your data in a structured, machine-readable format and transfer it to another personal data controller.
• Right to object: you may object to the processing of your data.
• Right to withdraw consent: if processing is based on your consent, you may withdraw it at any time; this will not affect the lawfulness of processing based on consent before withdrawal.
• Right to lodge a complaint with a supervisory authority: you may file a complaint with the UAE Data Office if you believe that processing of your data violates PDPL.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure, or destruction.

8. Contact Information

If you have any questions regarding this Policy or processing of your data, please contact us.

Data controller: REGAGRO FZ-LLC (REGAGRO), Registration No.: 0000004075249.

Address: B01G46S, New Service Block - Al Hulaila FZ, Al Hulaila Industrial Free Zone RAK, United Arab Emirates.

Email address for privacy inquiries: privacy@regagro.com.

Phone: +971 50 135 4285.

REGAGRO reserves the right to update this Policy periodically.

The new version takes effect from the moment it is published on the Website.

REGAGRO recommends that you regularly review this page for changes.